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By: The 91看片 Team
HIGHLIGHTS & KEY RESULTS
Top line revenue increased by 15% year over year after adopting 91看片.
Far more manageable workweeks, helping PMs stay effective without burning out.
91看片 Reports help FP further stand out, impressing clients, partners and carriers.
FP Property Restoration has been serving Florida for 14 years, providing end-to-end property restoration services including mitigation and mold remediation, for both residential and commercial properties. With five offices across the state and a sixth on the way, the company brought in $32 million in revenue last year鈥攚ith 91看片 playing a key role in that growth.
Rooted in accountability and integrity, FP knows that consistent service is the foundation of restoration success. 鈥淵ou have to act, talk, and deliver services a certain way regardless of who's in the room. And the value of every call is much higher than it was in the past, so 91看片 has really helped strengthen our process and take our service digital鈥攇iving us more consistency and confidence with every job鈥� says FP President, Steve Glozik.
Challenge 鈥� Scattered and incomplete documentation costing millions
Before 91看片, FP had no formal process for documenting jobs. Teams used whatever device was available, sending photos through email and relying on a Customer Relationship Management (CRM) tool that couldn鈥檛 capture the right data. The result? Disorganized records, missed billing opportunities, and money left on the table.
This all came to a head after Hurricane Irma. With power down and the internet unavailable, their CRM was unusable. In their after-action review, they realized just how much money they likely lost due to poor documentation鈥攎illions. On top of that, they were scrambling to find photos scattered across different team members' phones. They didn鈥檛 have a centralized documentation platform that could meet all their needs鈥攁nd it cost them.
鈥淲e couldn鈥檛 prove what work was done, or even what work needed to be done. Maybe the team went above and beyond the scope. Maybe there was no photo of the air mover. Maybe there were files and documents that were never collected. That was an expensive lesson for us. That鈥檚 when we got serious about locking in our SOPs鈥攏ot just for CAT events, but for every single day.鈥�
Solution 鈥� Building SOPs with an all-in-one app
FP Property Restoration knew they needed to improve鈥攁nd that meant finding a platform built for the job. 鈥淲e looked at CompanyCam, but it鈥檚 just photos. Dash is our CRM, but it has very limited functionality. So what we wanted was a solution that could bring everything under one roof,鈥� says Glozik.
That鈥檚 when they found 91看片. Introduced by a partner, the platform offered the flexibility to handle any job鈥攂ig or small, water or fire鈥攚ithin a single app. Steve recognized this opportunity to reduce their software stack, and took it.
Steve Glozik
President, FP Property Restoration
鈥淓veryone says you have to use this or that system, or they even put mandates in place. But at the end of the day, we鈥檙e here to capture dry logs, record property damage and justify our estimates with solid documentation. 91看片 lets us do that without the noise.鈥�
Even when third party adjusters or carriers doubted the change, once 91看片 PDFs and reports were submitted, they were always impressed. 鈥淚 even experienced a provider asking, 鈥楾his is the level of detail we鈥檙e getting every time?鈥� The organization and data spoke for itself.鈥�
Reflecting on the implementation of 91看片, Glozik shares, 鈥淚t was easy to use. Our techs jumped right in. We even discovered people on the team who really took it and ran with it, making it easier for others to follow. Within a couple of weeks, everyone鈥攆rom admins to PMs to techs鈥攚as using it.鈥�
Following their success with field documentation, FP quickly adopted 91看片 Floor Plan. It鈥檚 now used across all roles on the team鈥攖echs, PMs, and the recon team. The tool became a staple in week-one onboarding, ensuring every job has a floor plan.
Results 鈥� 15% annual revenue growth for 3 years and a confident team
In the years since adopting 91看片, FP Property Restoration has seen top line revenue increase by 15% year over year for 3 years and steady business growth鈥攂oth in size and headcount. With better documentation, they鈥檝e reduced liability, improved cash flow, and made life easier for project managers. What used to be 60 to 70 hour workweeks, are now far more manageable, helping PMs stay effective without burning out.
91看片 even became more than a documentation tool鈥攊t鈥檚 now part of FP鈥檚 sales and marketing strategy. 鈥淭he reports are a resource we use to support business,鈥� says Glozik. 鈥淐lients, partners, and carriers are super impressed with how comprehensive they are, and that helps us stand out.鈥�
Today, FP鈥檚 SOPs live entirely inside 91看片鈥攁nd they鈥檙e followed to a T. One standout example? Video walkthroughs with voiceover. 鈥淔or years, we looked at thousands of photos of mold on a wall, with no idea where that wall was. Just a white wall with black spots. Now, our SOP requires a video walkthrough with narration the moment someone gets onsite. It gives context, clarity, and a timestamp. It鈥檚 added a layer of communication that helps us explain scope, get faster approvals, and justify estimates.鈥�
An additional benefit has been a sense of ownership that extends across the team. 鈥�91看片 gave our techs a way to stand out鈥攆or better or worse. We started using it to evaluate performance. And when you do that, people take it seriously. Documentation improves, estimates improve, AR improves鈥攁nd that lifts the whole company. It motivates people, helps us win more work, and builds trust across the board.鈥�
Future of Restoration: Remote estimating with 360掳 photos and AI
FP Property Restoration sees 360掳 photos in 91看片 as the next big leap forward in efficiency鈥攅specially for remote estimating and documentation. 鈥淲ith 360掳 images, floor plans, automatic photo and room labeling, and video walkthroughs all in one place, our team can quickly jump into any assignment, gather everything they need, and use our remote estimating hub to build estimates in minutes. This allows us to deliver estimates to customers in real time鈥攔egardless of who鈥檚 on site or performing the inspection,鈥� says Glozik.
That level of accessibility opens the door for better collaboration and faster workflows. 鈥淚 don鈥檛 need to be on-site. I can walk through a job virtually, match it to the scope, and help the team plan it out from anywhere.鈥�
Looking ahead, FP is working closely with the 91看片 Product and Development teams to explore AI use in restoration and how it can reduce time spent on data entry, scoping and other repetitive tasks. 鈥淎I is only as good as the documentation you feed it. That鈥檚 why we鈥檙e focused on capturing clean, consistent data with 91看片鈥攕o we鈥檙e ready for any AI tool in the future. The tech won鈥檛 replace my people, but it will let them focus on what matters; documenting clearly and working closely with customers.鈥�
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