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By: The 91看片 Team
Building credibility in a new industry using manual tools and processes.
Using 91看片鈥檚 simple contents workflow for documentation and reporting.
Improved relationships with adjusters, time savings, and business growth.
By using 91看片, My Contents quickly established credibility with adjusters and restorers alike, resulting in impressive business growth.
Business partners Ahsan Khan and Daniel Rodriguez were operating a moving company when they were asked to pack out contents on a few insurance jobs. They discovered an extremely underserved market where their skills organizing, handling, and packing people鈥檚 possessions would allow them to fill a void and gain significant market share. So in 2021, they became a full service contents restoration business, called My Contents.
Working with insurance carriers, adjusters, and restoration contractors brought new challenges, but Ahsan and Daniel took pride in making sure that the homeowner was always the priority.
For other restoration companies, contents restoration may be their 4th or 5th line of business. But for My Contents, it is their ONLY line of business, allowing them to differentiate themselves as subject matter experts in the market. They use their own in-house storage and hired staff (instead of temporary labor), to maintain a high level of service and quality of work.
THE CHALLENGE:
To ensure success, My Contents needed to focus on establishing a good reputation and relationships within the property restoration industry. The best way to do this was providing adjusters with the documentation they needed to make decisions.
They started by using paper records to capture item details and uploading photos of the items from their phones to a shared Google Drive, but this was extremely tedious and time-consuming.
Creating a report took hours to organize into something an adjuster could interpret. Sharing images was challenging, as they would run into firewalls because larger insurers wouldn鈥檛 allow their staff to access shared folders (for security reasons).
鈥淲e started getting busier and managing it on paper wasn鈥檛 good enough anymore. We were using Google Drive to upload pictures.There was no categorization and there was no disposition, there was nothing. It increased work on site and at the backend, so we started looking for a solution," Daniel explained.
THE SOLUTION:
Ahsan started his search on Restoration Rebels, a private restoration Facebook networking group, to see what other contents companies were using for documentation and reporting. He found 91看片 kept coming up over and over again in his search.
"We did a demo with 91看片, and within a matter of minutes, Daniel and I looked at each other like, 鈥榦kay, this is it鈥�...and we haven't looked back since."
- Ahsan Khan, Co-Owner, My Contents
His team has found the mobile app very easy to learn, using the dedicated contents workflow for more efficient packouts. Ahsan commented, 鈥淚t's one app鈥t's very easy and user-friendly compared to what we were doing before鈥�. 91看片 is one tool that we will not go away from. It's changed our business drastically."
With 91看片, the My Contents team can quickly capture item photos and add details like description, disposition, age, brand and more. Perhaps the most exciting part for Ahsan was the reporting capabilities within 91看片: "Before we were just taking pictures, we didn't have the ability to generate reports, PDFs, Excel documents鈥� Now we can do all that with the click of a button."
When the My Contents team sends estimates to adjusters, they can quickly generate and include their initial inspection report, showing detailed photos from their walkthrough, to get ahead of any questions that may be asked.
鈥淲e bombard them with detail. I've had adjusters ask me, 鈥楬ow are you doing this? How are you giving me this much detailed information?鈥欌��
- Ahsan Khan, Co-Owner, My Contents
If they are ever challenged on the length of time spent on site, they are able to reference the time and date stamps on the photos to prove they were there.