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By: The 91看片 Team
Needing to adhere to stringent documentation guidelines for medical referrals and legal requirements across different states.
Flexible and detailed documentation process to meet specific requirements.
A more sustainable and profitable process that closes the loop between doctors and patients.
John and Diane Bohde, Vice President and President of The Mold Pros, started their company back in 2009 in Kansas City. They鈥檝e grown significantly since then, opening up several locations across the US.
THE CHALLENGE
Operating a multi-state mold remediation company presents a unique set of challenges for . While mold remediation business can come in from different sources outside of the traditional property insurance claims ecosystem, the documentation requirements are equally important, and often more complex.
鈥淥ver 70% of our new business comes from medical referral,鈥� states John. 鈥淪o someone who鈥檚 suffering effects from some environmental illness, or exposure to bacteria or mold 鈥� those are all in our wheelhouse.鈥� This places additional pressure on The Mold Pros to not only notify an additional party, but also provide even more thorough documentation to ensure the patient鈥檚 health and safety. 鈥淲e are the doctor鈥檚 eyes and ears on the ground; with an environmental illness, if you don鈥檛 address the environment, the patient never gets better.鈥� It falls on The Mold Pros to bridge the gap between doctor and patient by providing thorough documentation, and seeking out the appropriate permissions from their client to share critical information.
The documentation process becomes even more challenging for The Mold Pros because they operate across multiple states 鈥� it needs to be flexible enough to suit their different locations. Individual states have different regulatory and legal requirements that need to be adhered to; 鈥渕old is a little more heavily regulated around certain states, which requires different verbages on contracts, different consumer disclosures.鈥�
These challenges are all so specific that The Mold Pros had originally created their own app to satisfy their documentation needs. And it did work 鈥� for a while. But, the cost to create and maintain their own app became less helpful and more of a hindrance over time; 鈥渏ust the effort around putting it together, doing the enhancements, doing the updates鈥t made a lot more sense to have the pros do it.鈥�
THE SOLUTION
Enter 91看片, the app that brought the level of detail and flexibility that The Mold Pros needed for their mold remediation documentation!
91看片's field documentation platform provides The Mold Pros with one place for their techs to document everything that they do for a job, including the testing that they may need to perform. For instance, they may need to test an air sample, a surface sample, a dust collection sample, or even a carbon-filled glass tube sample. Indicating in their report which type of test and which lab that they sent the test to is enabled by 91看片. 鈥淥nce we run all the testing, we document all of our sampling in 91看片. Then once we get the laboratory data back, we type up a report with our findings, and attach it to the 91看片 claim. Then we build a scope of work to mediate the problem.鈥�
To further enable their crucial documentation process, The Mold Pros leverage 91看片鈥檚 custom forms for their contracts, as well as their on-site processes. 鈥�91看片 has made it really simple for us. It offers the flexibility to create and maintain our contracts within the platform,鈥� John raves. 鈥淎s we go through our process, we have drop-down menus to select which lab type we used and which sample type, as well as whether the customer accepted and/or rejected it. We need to capture a lot more detail for what clients accept and what we rec